Return & Refund Policy

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item. We'll arrange a replacement or refund.

Personalized items

Because personalized and custom-printed items are made specifically for you, we can only accept returns on these if there's a genuine printing error or defect on our part — not for spelling mistakes or details you confirmed at the time of ordering.

Non-personalized items

For standard (non-customized) items, you may request a return within 7 days of delivery if the item is unused and in its original packaging. Return shipping costs are the customer's responsibility unless the item was faulty or incorrect.

Refunds

Once a return or cancellation is approved, refunds are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

How to request a return or refund

WhatsApp us at +91 72004 32000 or email iniyavalreturngifts@gmail.com with your order number and the reason for the request.